FAQ
frequently asked Questions
and answers
General questions
Which products can I find on Havaneser.shop?
At Havaneser.shop we offer an exclusive selection of high-quality products specifically for Havanese, including collars, leashes, toys, grooming items and much more. All of our products are carefully selected to support the needs and comfort of your Havanese.
Are the products in the Havaneser.shop specifically suitable for the Havanese breed?
Yes, all of our products are specifically designed for the needs and characteristics of Havanese and of course related dog breeds to support their comfort and health.
Are the products on Havaneser.shop safe for my dog?
Yes, all products in our shop are safe for your dog. We attach great importance to quality and safety and only select products that are made from high-quality, pollutant-free materials. Many of our products are also specially designed for the sensitive skin and fur of Havanese and are made in Germany.
How do I choose the right size for products such as collars, leashes, beds or other products?
You don't need to. We have tested all products on different Havanese to determine the perfect size. You can order any product from us with confidence.
Do you also offer products for Havanese puppies?
Yes, we offer a specific range of products specifically designed for the needs of Havanese puppies, including toys, grooming items and many more items. Just look under the "Puppies" category.
What is the best way to care for the products to extend their lifespan?
For each product on Havaneser.shop we offer specific care instructions to ensure your items stay in top condition. You can find this information on the respective product page under "Care".
How environmentally friendly are the products?
Sustainability is very important to us. Many of our products are made from natural or recyclable materials and are free from harmful chemicals. You can find details about the environmental benefits of each product in the product descriptions.
Is there a way to view or pick up products in store?
We currently offer products exclusively online. This allows us to offer a wider range of products specifically for Havanese and their owners.
Questions about the shop
How can I place an order?
Orders can be placed directly through our website. Simply select the products you wish to purchase, add them to your shopping cart and then follow the instructions to the checkout process. You can pay using various secure payment methods.
Which payment methods are accepted?
We accept several payment methods, including credit cards, PayPal, Klarna and Sofortüberweisung. All payments are processed via a secure connection to ensure the safety of your data.
How long does shipping take and how much are the shipping costs?
Delivery times and shipping costs vary depending on the delivery location and the shipping method chosen. Details on shipping costs and estimated delivery times can be found on our shipping page .
How can I contact customer service?
You can contact our customer service via email at support@havaneser.shop , phone or through our contact form on the website. We are here to help you with any questions or concerns.
Why am I receiving multiple shipments for my order?
Since we are currently working with several manufacturers to get the best possible results for you and your Havanese, the products are shipped to you from different locations. Therefore, it may happen that instead of one delivery, you may receive several at different times.
